IT Helpdesk Analyst

  August 24, 2021
  IT Helpdesk Analyst   Glasgow   £20,000 - £23,000
IT Helpdesk Analyst

Job Description

IT Helpdesk Analyst

We have an exciting opportunity for an IT Helpdesk Analyst to join a reputable and growing company based in Glasgow. The role will work in supporting their clients across various sectors. The right person will enjoy working in a great team and enjoy speaking with customers and assisting with Technical issues.

This role will involve working on a shift basis as part of a team.

The Role

Working in the 1st line team

React to network alerts

Deal with customer calls/emails

Log faults or requests into the ticketing system through 1st line

Escalate priority and complex technical issues quickly to 2nd and 3rd line

Troubleshoot faults on switches, routers and modems

The Person

Excellent communication skills

Proven customer service and helpdesk experience

An understanding of routing and switching

Relevant IT qualifications – ITIL or CCNA certification, or working towards certification or equivalent experience in a similar role

This fantastic position as an IT Helpdesk Analyst will provide an opportunity to become part of a great team that encourage and work well together. If you want to find out more, please apply.


  • Working in a great team
  • Training and progression

Job Requirement

  • Relevant IT qualifications
  • Proven customer service and helpdesk experience
  • Excellent communication skills