Job Description

Are you an adaptable IT professional looking to grow within a supportive and long-standing team? Do you thrive in a role that combines technical expertise with hands-on problem-solving? We are recruiting for a 2nd Line IT Support Engineer to join an award-winning company with a fantastic culture and a team that truly values and supports one another. With long-serving staff and a strong emphasis on career progression, this is the perfect opportunity for someone looking to develop their skills in a business that invests in its people.

The Role:

You’ll be responsible for providing high-quality 2nd line support, both remotely and on-site at client locations.

Your day-to-day will include:

• Attending client sites for hardware and software builds
• IT support & service desk responsibilities
• Providing reactive support and troubleshooting issues
• Monitoring alerts and ensuring system integrity
• Managing backups to maintain data security
• Laptop builds and configuration
• Handling order processing and IT procurement
• Data analytics to support business decisions

What We’re Looking For:

• Previous experience in a 2nd line IT support role
• Strong troubleshooting skills across hardware, software, and networks
• Ability to work autonomously and adapt to different client environments
• Excellent communication skills and a customer-first approach
• A proactive mindset with a willingness to learn and progress

This is a brilliant opportunity to join a company that truly values its employees, encourages professional development, and provides a genuinely positive work environment. If this sounds like the next step in your IT career, apply today!