Service Delivery Analyst

  October 05, 2021
  Service Delivery Analyst   Birmingham   £30K - 35K
Service Delivery Analyst

Job Description

Service Delivery Analyst

We are working with a market-leading professional services provider as they look to add an experienced Service Delivery Analyst on a permanent basis. This is a great opportunity to join an organisation that is innovative and known for their professional service.

You will be a key player alongside a larger team in the streamlining and improvement in their services and processes to ensure the continuation of high-quality service delivery to the business.

This is a hybrid role, home & office based.

The Role

• Introduce and harness workflow automation, particularly for repeatable and manual processes.

• Statistical analysis to reinforce the benefits and instilling high levels of confidence in IT automation techniques.

• Staff onboarding and offboarding, ticket management and workflow, statistics and report production and system interoperability.

• Shorten the turnaround times of delivery on these key tasks.

• Manage the Mobility aspects within the team. This includes maintaining mobile device costs, expenditure, reporting and working with the supplier/Specialist Advisor to follow-up on any adhoc requests/issues.

• Using automated tools such as Microsoft PowerApps or Windows PowerShell scripting, create workflows

• Mapping the end-to-end processes and create robust test scripts

• Review the current JML (Joiners, Movers, Leavers) process

• Coordinate any testing of the Service Management system

Experience & Key Skills:

• Educated to A-level standard - Maths and English GCSE (grade C or above)

• Business, Finance or Technology Degree Preferable

• Practical experience of process flows and automation tools such as Microsoft PowerApps, Microsoft PowerShell.

• Formulating and designing process flow maps e.g. Microsoft Visio to represent end to end processes.

• Experience of Service Design, working with business owners and technical teams to define operational requirements.

• Ability to analyse data, to identify key trends, problems or areas.

An excellent package is on offer for the Service Delivery Analyst, to join a company that put people at the heart of the business. The candidate will join a great working environment with a strong team of like-minded individuals who will be sure to accelerate your career growth.


  • Hybrid role
  • Award winning company
  • Career growth opportunities

Job Requirement

  • Understand and map out how key Service Management processes
  • Experience using automated tools
  • Ability to analyse data, to identify key trends, problems or areas