IT Service Desk Manager

IT Service Desk Manager 

Our client, a growing Technology company, is looking for a technically skilled Service Desk Manager to take ownership of their service function and lead a small, dynamic team.

Responsibilities

• Lead, manage, and develop the service desk team, including appraisals and performance management
• Own the day-to-day running of the service function, ensuring high-quality delivery
• Administer PSA systems (ticketing, timesheets, workflows)
• Oversee RMM tools and support environments, with hands-on involvement when needed
• Develop scripts using PowerShell and to automate processes
• Apply ITIL best practices and ensure continuous service improvement
• Work closely with leadership to shape service strategy

• Proven experience managing a service desk or small technical team
• Strong technical skills and hands-on approach
• ITIL certification (Foundation or higher)
• Experienced with PSA systems and RMM tools
• Strong scripting skills: PowerShell
• Detail-oriented, process-driven, and people-focused

• Lead a small but growing service team
• Directly influence service delivery and processes
• Work in a collaborative, hands-on environment