Client Services & Delivery Manager
£40,000- £50,000
LocationAberdeen
SpecialismTechnology
ContractPermanent
Job Description
We are delighted to be supporting an award-winning Managed IT Services provider in their search for a Client Services & Delivery Manager. This is a fantastic opportunity to join a respected and growing business with a strong reputation for service excellence and long-standing client relationships.
Our client is a trusted technology partner to businesses across the UK, known for delivering reliable, secure, and responsive IT support. Their business is built on strong values, excellent customer care, and a commitment to continuous improvement. As they continue to scale, they’re looking to appoint a commercially minded, client-focused professional to strengthen their team.
This is a varied and hands-on role that combines client relationship management, service delivery oversight, and commercial ownership. The successful candidate will play a pivotal part in ensuring client satisfaction while also driving business growth through managing quotes, proposals, and the overall sales process.
• Lead and own the sales process from initial conversation to signed proposal
• Build and nurture strong, trusted relationships with key clients
• Prepare and present well-structured quotes and proposals
• Oversee the delivery of IT services, ensuring high standards and responsiveness
• Collaborate with internal technical teams to align service outcomes with client expectations
• Set and work towards revenue goals, identifying opportunities for growth within existing accounts
Our client is a trusted technology partner to businesses across the UK, known for delivering reliable, secure, and responsive IT support. Their business is built on strong values, excellent customer care, and a commitment to continuous improvement. As they continue to scale, they’re looking to appoint a commercially minded, client-focused professional to strengthen their team.
This is a varied and hands-on role that combines client relationship management, service delivery oversight, and commercial ownership. The successful candidate will play a pivotal part in ensuring client satisfaction while also driving business growth through managing quotes, proposals, and the overall sales process.
• Lead and own the sales process from initial conversation to signed proposal
• Build and nurture strong, trusted relationships with key clients
• Prepare and present well-structured quotes and proposals
• Oversee the delivery of IT services, ensuring high standards and responsiveness
• Collaborate with internal technical teams to align service outcomes with client expectations
• Set and work towards revenue goals, identifying opportunities for growth within existing accounts
Key Skills
- • Experience within an IT services, technology, or managed services environment
• A blend of commercial acumen and client relationship management skills
• Confident communicator who is comfortable speaking with business leaders
• Highly organised, self-motivated, and able to juggle priorities
• A collaborative approach and a genuine focus on doing the right thing for the client
The person
Benefits
- • A competitive salary depending on experience
• Bonus scheme linked to performance
• A supportive team culture with real scope for influence and progression
• The chance to be part of an ambitious, values-led business making a real impact
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