IT Support Engineer

Grace May is delighted to be partnering with our client, a growing organisation who are looking to add an experienced 2nd / 3rd Line IT Support Engineer to their team.

The role

In this position, you’ll provide both 2nd and 3rd line support across servers, networks, and virtualisation, acting as a key escalation point for technical issues. You’ll also have the chance to contribute to infrastructure projects and work with modern technologies.

Key responsibilities

• Providing 2nd and 3rd line support for users and infrastructure.
• Supporting and maintaining VMware environments (vSphere/ESXi).
• Administering Windows Server technologies, Active Directory, and Exchange/O365.
• Troubleshooting and configuring networking (switches, firewalls, VLANs, VPNs, routing).
• Escalating and resolving complex incidents in line with SLAs.
• Assisting with infrastructure upgrades and project delivery.
• Producing and maintaining technical documentation.

You will have 

• Experienced in a 2nd/3rd line support role.
• Skilled with VMware and virtualisation technologies.
• Confident working with Windows Server, Active Directory, and core infrastructure services.
• Strong knowledge of networking fundamentals (firewalls, routing, switching).
• Excellent troubleshooting, communication, and stakeholder skills.

Essential

• Excellent client support skills
• Willing to get involved across multiple aspects service

Desirable

• • Cloud exposure (Azure, AWS).
  • Relevant certifications (VMware VCP, Microsoft, CCNA).
  • Familiarity with storage and backup solutions.

• What’s on offer
  • Competitive salary and benefits.
  • A mix of BAU and project-based work.
  • Training and professional development opportunities.
  • The chance to work with a supportive IT team in a growing business.