1st Line IT Support Engineer

We are working in close partnership with a well-established global organisation to appoint an 1st Line IT Support Engineer to join their technology team in Aberdeen. If you enjoy working in a structured environment, have good Active Directory experience and take pride in delivering an excellent internal service, this could be for you. This may suit a graduate who has a passion for IT , strong people skills and is committed to learn .

The Opportunity

You will become a key member of a team responsible for managing user identities and access across a global business. The role combines technical administration, security awareness, process improvement and stakeholder communication.

Key Responsibilities

• Manage the creation, modification and removal of user accounts within Active Directory
• Administer employee and contractor access across business systems
• Manage network data shares and associated permissions
• Ensure all access requests comply with security and approval requirements
• Support internal and external audit activities
• Maintain clear and accurate process documentation
• Provide third-line support for user access related issues
• Identify opportunities to improve processes and increase efficiency
• Participate in an on-call support rota

If you already have experience the below would be advantageous;

• Experience administering Active Directory in an enterprise environment
• Experience with Microsoft Exchange and Exchange Online administration
• Knowledge of Windows file system permissions, security groups and shared access management
• Understanding of Identity and Access Management principles
• A security-focused mindset with an appreciation of risk and compliance requirements
• Analytical and problem-solving skills
• Good communication and stakeholder management abilities
• Ability to prioritise workload and manage multiple tasks effectively

Why Join?

• Join a respected global organisation with a strong international presence
• Play a critical role in maintaining security and compliance across the business
• Work with modern technologies and enterprise-scale systems
• Excellent opportunities for learning, development and long-term career progression

For a confidential discussion, or to learn more about the opportunity, please get in touch with the Grace May team.