IT Support Engineer
Job Description
Join an IT team where your career can grow.
Grace May is delighted to be partnering with a market-leading organisation to recruit an IT Support Engineer.
This is an opportunity to join an established in-house IT team where you'll become part of the business from day one, working alongside experienced colleagues who genuinely invest in your development. If you're looking for more than just another support role, this position offers exposure to modern technologies, varied project work and clear opportunities to progress your career within a business that values its people.
As an IT Support Engineer, you'll provide 1st and 2nd line technical support across the business while helping maintain a reliable, secure and efficient IT environment.
You'll work closely with the wider IT team, supporting users, maintaining infrastructure and contributing to projects that improve systems and services across the organisation.
Key Skills
Key Responsibilities
• Provide 1st and 2nd line IT support via phone, email and in person.
• Manage and resolve support requests through the helpdesk system.
• Install, configure and support desktops, laptops and printers.
• Assist with the administration of Windows Server and Microsoft 365 environments.
• Troubleshoot networking and connectivity issues.
• Support backup and disaster recovery processes.
• Liaise with third-party suppliers to resolve technical issues.
• Assist with infrastructure upgrades, projects and continuous improvements.
• Provide occasional support to other company locations when required.
The person
We are keen to speak with individuals who ideally have experience in:
• IT Support, Service Desk or Helpdesk.
• Windows 10 and Windows 11.
• Microsoft 365 and Microsoft Office.
• Desktop and laptop support.
• Basic Windows Server administration.
• Networking fundamentals, including DNS, DHCP and VPN.
• IT helpdesk or ticketing systems.
• Delivering excellent customer service.
• A full UK driving licence.
Benefits
Why You'll Love This Role
• Join a market-leading organisation with a strong reputation.
• Be part of the business, not a third-party support provider.
• Excellent benefits package.
• Clear career progression with structured development pathways.
• A proven track record of promoting from within.
• Gain hands-on experience with modern Microsoft technologies and infrastructure.
• Varied work, combining user support with project delivery.
• Collaborative, supportive and inclusive team culture where your ideas are valued.
