Job Description

We have a fantastic opportunity for a Technical Lead to join our superb client, based in Aberdeen.

You will require the technical ability and hands on experience to provide a high level of support and offer solutions to clients. In addition, customer satisfaction is key and a priority throughout all aspects of this role.

Key Responsibilities

• Provide support for the technical team with escalations, achieving timely resolutions for the team and client is priority.
• Provide and maintain an excellent level of customer service, upholding Company values and principles.
• Provide technical advice and support directly to clients including project work

• Create, update, and maintain system documentation and procedures to the benefit of the team.
• Design and implement IT solutions for clients, with a plans for future upgrades and migrations.

• Production and accuracy of routine customer reports.

• Management of system alerts.

• Liaising with 3rd party suppliers to resolve issues.

Requirements

• 6+ years relevant experience.

• Microsoft MCSA certification, or equivalent.

• Extensive experience with desktop and server operating systems, including Windows and Macs.

• Strong administrative experience of Azure AD and M365.

• Proven experience in customer service, ideally in a multi-client environment.

• Exceptional written and oral communication skills.

• Exceptional interpersonal skills

• Strong documentation skills.

This is an excellent opportunity to work with a close knit team in a great working environment who provide their customers with unrivaled, award-winning service.

If you are interested please apply now.