Technical Lead

Permanent
  December 04, 2024
  Technical Lead   Aberdeen   £50-£55,000
Technical Lead

Job Description

We have a fantastic opportunity for a Technical Lead to join our superb client, based in Aberdeen.

You will require the technical ability and hands on experience to provide a high level of support and offer solutions to clients. In addition, customer satisfaction is key and a priority throughout all aspects of this role.

Key Responsibilities

  • Provide support for the technical team with escalations, achieving timely resolutions for the team and client is priority.
  • Provide and maintain an excellent level of customer service, upholding Company values and principles.
  • Provide technical advice and support directly to clients including project work
  • Create, update, and maintain system documentation and procedures to the benefit of the team.
  • Design and implement IT solutions for clients, with a plans for future upgrades and migrations.
  • Production and accuracy of routine customer reports.
  • Management of system alerts.
  • Liaising with 3rd party suppliers to resolve issues.

Requirements

  • 6+ years relevant experience.
  • Microsoft MCSA certification, or equivalent.
  • Extensive experience with desktop and server operating systems, including Windows and Macs.
  • Strong administrative experience of Azure AD and M365.
  • Proven experience in customer service, ideally in a multi-client environment.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills
  • Strong documentation skills.

This is an excellent opportunity to work with a close knit team in a great working environment who provide their customers with unrivaled, award-winning service.

If you are interested please apply now.

Benefits

  • Excellent working environment
  • Exposure to varied Technology
  • Award winning team

Job Requirement

  • Excellent communication skills
  • Technology background
  • Project Experience